Terms of service

TERMS OF SERVICE

Last updated: 29/11/2025

Welcome to Em&Ella. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Overview

This website is operated by Em&Ella. Throughout the site, the terms “we”, “us”, and “our” refer to Em&Ella.
By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms.

2. Online Store Terms

You must not use our products or website for any unlawful or unauthorised purpose.
You must not transmit any harmful code, malware, or data that could damage the site or service.

We reserve the right to refuse service to anyone for any reason at any time.

3. Accuracy of Information

We do our best to ensure all product descriptions, images, and prices are accurate.
However, errors may occasionally occur. If we find an error after you place an order, we will contact you with the option to continue or cancel.

4. Prices and Payments

All prices are displayed in GBP (£).

We reserve the right to change prices at any time.
Payment must be made at the time of placing your order using the accepted payment methods shown at checkout.

5. Orders

We reserve the right to:

  • Limit or refuse any order

  • Cancel orders where information is incorrect

  • Limit quantities purchased per customer

  • Update or discontinue products without notice

If we cancel your order, you will be refunded in full.

6. Shipping & Delivery

By placing an order, you agree that shipping times are estimates only.
We are not responsible for delays caused by Royal Mail or other circumstances beyond our control.

Full details can be found in our Shipping Policy.

7. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.
You can view it on our website.

8. Intellectual Property

All photos, descriptions, branding, and content on this website belong to Em&Ella.
You may not copy, reuse, reproduce, or exploit any part of the site without written permission from us.

9. Personal Information

Your submission of personal information is governed by our Privacy Policy.

10. Prohibited Uses

You agree not to use the site or services:

  • For unlawful purposes

  • To violate any UK laws or regulations

  • To infringe upon our intellectual property rights

  • To upload viruses or malicious code

  • To collect information about others

  • For spam, phishing, fraudulent activity, or harassment

11. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for any indirect, incidental, or consequential damages.

  • Our total liability for any claim relating to your use of the site or products is limited to the amount you paid us for the order in question.

Nothing in these Terms limits your statutory consumer rights.

12. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be posted on this page, with the “Last updated” date shown above.

By continuing to use the site, you accept any changes.

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be handled exclusively through UK courts.

14. Contact Information

Should you have any questions about these Terms, please contact us at:
emandella@protonmail.com