Refund policy

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original packaging

  • In the same condition that you received them

For hygiene reasons, we cannot accept returns on earrings unless they arrive damaged or faulty.

To start a return, please contact us at emandella@protonmail.com with your order number and reason for return.
Please do not send items back without contacting us first.

2. Refunds

Once we receive and inspect your return, we will notify you.
If your return is approved, your refund will be issued to your original payment method within 5–7 working days.

Please note:

  • Original shipping fees are non-refundable, unless the item is faulty.

  • Refund processing times may vary depending on your bank or payment provider.

3. Exchanges

We do not offer direct exchanges.
If you need a different item, please request a refund and place a new order.

4. Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at emandella@protonmail.com with:

  • Your order number

  • A description of the issue

  • Clear photo(s) of the damage or fault

We will arrange a replacement or refund as quickly as possible.

5. Return Shipping Costs

Customers are responsible for return postage unless the item is faulty or incorrect.

We recommend using a tracked postal service, as we cannot refund items lost in transit.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
emandella@protonmail.com